This help page is for Desktop Studio. This information is also available for CXone Studio.

Adds a reference to a Web Service DLL to the script. The Uses action works in conjunction with Assign actions to pass the needed information.

You can also use the USES statement in a Snippet action to access a Web Service.


  • This action does not need to be linked to any other action.
  • Uses is sufficient to be anywhere in the script and is stand-alone.

Supported Script Types

The icon for a Generic script type - a rectangle with < and > symbols inside it.

The icon for the Email script type - a large @ symbol in a diamond.

The icon for the Chat script type - a chat bubble with an ellipsis inside (...), in a diamond shape.

The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it.

The icon for the Voicemail script type - a symbol that looks like a cassette tape - two circles sitting on a horizontal line.

The icon for the Work Item script type-a piece of paper with one corner folded down and a bullet list on it.

The icon for the SMS script type - a smart phone with a chat bubble coming out of it.

The icon for the Digital script type - a computer monitor with a smartphone next to it.


Email Chat Phone Voicemail Work Item SMS Digital

Input Properties

These properties define data that the action uses when executing.




Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon. The default is the action name.

Parameters The name of the DLL.

Result Branch Conditions