This help page is for Desktop Studio. This information is also available for CXone Studio.

Allows you to start or stop recordings through CXone Recording if you have the application enabled for your tenant. You can record both the IVRClosed Automated phone menu that allows callers to interact through voice commands, key inputs, or both, to obtain information, route an inbound voice call, or both. interaction and/or calls. See the Manage Recordings page for more information.


This action is for use with CXone Recording. Logcall is for use with the built-in ACD recorder.

Supported Script Types

The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it.


Input Properties

These properties define data that the action uses when executing.




Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon. The default is the action name.

Record Start or Stop
Recording Type

IVR: Determines the recorder to record the IVR interaction. Also tags this segment as an IVR recording in the search functionality. DTMF tones are recorded in IVR for CXoneRecorder, but not on live agent calls.

Call: Determines the recorder to record an existing or upcoming call with an agent. This could be used to set calls to be recorded on-demand.

Use-Recording Statement Id

True or False

Determines whether or not a statement can be recorded, either within the IVR or initiated by an agent through MAX.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.




Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.