Checkcallsup

This help page is for Desktop Studio. This information is also available for CXone Studio.

Checks the call suppressionClosed Temporarily skips a contact when using the outbound dialer. lookup table to see if the phone number is there.

If the value exists and has not expired, then the call must be suppressed.

Checkcallsup also passes back the Dialer Outcome/Disposition value to be used during dispositioning.

Supported Script Types

The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it.

Phone

Input Properties

These properties define data that the action uses when executing.

Property

Description

Caption

Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon. The default is the action name.

DataValue

Value of the item in the lookup table for which to search.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition

Description

Found Path taken if a data value is found in the call suppressionClosed Temporarily skips a contact when using the outbound dialer. table and therefore the call should be suppressed.
NotFound Path taken if a data value is not found in the call suppression table and therefore the call should be made.
Error Path taken when the action fails to execute properly. For example, when there is an unexpected problem such as poor connectivity, syntax errors, and so on. The _ERR variable, with a single underscore character, should be populated with a condensed explanation of the problem.