Rule Action History Report

The Rule Action History Report displays a history of all rule actions, whether automatic, non-automatic, approved, or rejected. You can filter the table by specifying a date range, agent, team, or ACD skillClosed Used to automate delivery of interactions based on agent skills, abilities, and knowledge who met the condition that triggered the action, the rule type, and the rule status.

Data in this Report

This report displays when the rule conditions were met, the agent who met the condition, that agent's skill, the status of the action, and any associated error messages. If the action already occurred and required approval, it shows the reviewer, review time, and review comments.