View required permissions
Required permissions: Agent Time Card
Report source: DW (Data Warehouse)
Report refresh rate: 10 seconds
The Agent Time Card report shows the total duration of time that agents were logged in during a selected date range. Using time card data, you can accurately track your agents' hours. This data is especially useful if your employees are working remotely.
To change the data displayed in the report, click the arrow to the right of the date drop-down box, select a different date, and then click Run Report. The data in the report will automatically refresh. You can also use the time selectors to specify a range of time throughout the day. This helps focus on more specific chunks of time, which avoids errors or timeouts when querying large data sets.
Data in this Report
The Agent Time Card report has multiple columns that present data attributes and metrics. The table below provides a description for each column.
| Column | Description |
|---|---|
| Agent Name (ID) | Agent name and unique ID assigned to them by the system. |
| Agent Session | Unique system-generated session ID. |
| Login Date | Date the agent logged into the system. |
| Logout Date | Date the agent logged out of the system. If the agent is currently logged in and working, the value here will indicate the most recently logged change in the agent’s state. This report is not designed to be used for real-time data. |
| Duration | The total length of time the agent was logged into the system. |