Port Utilization Report

You can use the Port Utilization report to view the number of ports Where information transfers, over a network, between a computer and a server. being used over time to fulfill work for specific ACD skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge. With information from this report, your administrator can decide which skills can run simultaneously without exceeding the maximum number of ports as defined at implementation. At any time, you can contact your Customer Success Manager to discuss the purchase of additional ports.

You cannot run the Port Utilization report for more than a 24 hour period.

Port Utilization is one of the Personal Connection Outbound reports available from the Outbound Report Store.

Data in this Report

The Port Utilization report has multiple columns that present data attributes and metrics. The table below provides a description for each column.

Column	Description
Date	Date of the activity.
Time	The 15 minute interval that was measured.
Agent Count	Number of Agents logged into the skill or skills.
Total Initiated	Number of calls initiated during the 15 min duration.
No Ports	Number of calls that received a “No Ports Available” outcome and were not placed.
Percent of Initiated	No Ports/Total Initiated as a percentage.
Skills Included	The ACD skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge contributing to the activity.