List of Skills Report

Required permissions: Data Download

The List of Skills data download report displays a list of all skillsClosed Used to automate delivery of interactions based on agent skills, abilities, and knowledge you can view and includes the skill ID, name, the parent campaign ID, and the skill type.

Select Report Option

You need to configure a Date Range, Start/End Time, and Export Format when you run a data download report.

Columns

Skill_No

The unique, system-generated ID of the skillClosed Used to automate delivery of interactions based on agent skills, abilities, and knowledge.

Skill_Name

The name of the skillClosed Used to automate delivery of interactions based on agent skills, abilities, and knowledge.

Campaign_No

The unique, system-generated ID of the campaign the skill belongs to.

Media_Type

The type of media used. The options include the following: