List of Media Report

Required permissions: Data Download

The List of Media data download report displays a list of all media typesClosed A medium, such as voice, email, and chat, through which a contact connects with an intended recipient. available. It is a reference for other reports that include a Media_Type field.

Select Report Option

You need to configure a Date Range, Start/End Time, and Export Format when you run a data download report.

Columns

Media_Type

The type of media used. The options include the following:

Media_Name

The media type or channelClosed A way for contacts to interact with agents or bots. A channel can be voice, email, chat, social media, and so on. .

Status

Whether the media type is currently active (CURR) or inactive (DISC).