List of Agent Skills Report

Required permissions: Data Download

The List of Agent Skills data download report returns a list of all agents you can view and the skills assigned to them. You can view the agent ID, skill ID, and proficiency level of the agent.

An example of the List of Agent Skills data download report output.

Select Report Option

You need to configure a Date Range, Start/End Time, and Export Format when you run a data download report.

Columns

Agent_No

The unique, system-generated ID of the agent.

Skill_No

The unique, system-generated ID of the skillClosed Used to automate delivery of interactions based on agent skills, abilities, and knowledge to which the agent belongs.

Proficiency

An integer that indicates the level of proficiency the agent has in the skillClosed Used to automate delivery of interactions based on agent skills, abilities, and knowledge. It is an integer between 1 (highest) and 20 (lowest).