License by Half Hour Report

Required permissions: Data Download

The License by Half Hour data download report displays the maximum number of portsClosed Where information transfers, over a network, between a computer and a server. each type of media, or channelClosed A way for contacts to interact with agents or bots. A channel can be voice, email, chat, social media, and so on., used each half hour during the specified time period.

An example of the License by Half Hour data download report output.

Select Report Option

You need to configure a Date Range, Start/End Time, and Export Format when you run a data download report.

Columns

Start_Date

The date within the specified time period on which the events in the row began to occur. It has a format of MM/DD/YYYY.

Halfhour_Code

The code corresponding to the half hour of the day that the activity occurred. Each half hour is numbered 1-48 starting with 1 at 12:00 AM–12:30 AM and ending with 48 at 11:30 PM–12:00 AM.

Media_Type

The type of media used. The options include the following:

max_media_ports The highest number of portsClosed Where information transfers, over a network, between a computer and a server. used at once during the indicated half hour.