NICE CXone services are housed on Hewlett-Packard (HP) Carrier Grade infrastructure. In most cases, this infrastructure uses blade chassis architecture. HP manufactured platforms are certified by:

  • Network Equipment Building Systems (NEBS)

  • European Telecommunications Standards Institute (ETSI)

The public cloud services are housed on hardened images within Amazon.

Encrypted SAN, solid-state, and encrypted storage within Amazon for S3, EBS, and Glacier systems provide data integrity and scalability. NICE CXone maintains Disaster Recovery/Resiliency Event Management Plan that includes full vendor hardware support agreements for all critical systems.

VolP/VaaS/SIP Network

NICE CXone is committed to provide carrier-grade VolPClosed Protocol used for conducting communications and multimedia sessions over the Internet., VaaS (voice as a service), and SIPClosed Protocol used for signaling and controlling multimedia communication sessions such as voice and video calls. services. VaaS is a method by which a company uses a service provider to manage their inbound and outbound voice calls. Rather than purchase, manage, deprecate, and maintain expensive hardware that physically sits on premise at the company location, all functionalities exist in cloud.

  • VolP services are provisioned over redundant interfaces.

  • NICE CXone uses paired redundant Session Border Controls (SBCs) in each data center. An SBC is a SIP firewall and is specifically designed to manage SIP IP sessions.

  • VolP carrier connections are implemented in paired peering relationships that allow traffic to be routed to or from any of NICE CXone data center pairs.

  • The VolP network also supports SIP agents and SIP trunking to provide a reliable method to connect agents and tenant voice services to NICE CXone services.

  • SIP trunking can be provisioned over MPLS to ensure quality of service and provide a security for the transport of voice services.

  • VPN tunnels can be deployed to secure call signaling and RTP payloads.