CXone Engagement Manager

CXone Engagement Manager (EM) provides you with the tools to increase schedule flexibility with an easy-to-use mobile application. For both IEX WFM Integrated and CXone WFM, EM:

  • Displays agent schedules.

  • Provides notification of schedule updates.

  • Allows agents to trade schedules.

In addition:

  • For IEX WFM Integrated, EM allows agents to request absence.

  • For CXone WFM, EM allows agents to manage time off.

For both WFM solutions, EM gives agents more control over their schedule each week. When working with CXone WFM, EM imports most of the data from it. It benefits the users of CXone WFM.