The Recording Export API Usage Report provides a comprehensive view of API usage, including detailed metrics for downloaded and played-back recordings. This report is essential for organizations to easily view and analyze their API usage over time, helping them estimate billing charges and ensure that usage stays within the acceptable limits to avoid additional fees. By tracking monthly activity, teams can ensure their usage stays within acceptable limits and avoid unexpected costs.
Use Case
John Middleton, the CXone Mpower administrator for Classics, Inc., wants to check how many interactions were downloaded or played back during a specific time period so he can estimate usage-based billing charges.
To do this, John opens the widget Settings and uses the date selector to choose a custom date range.
For example, he selects:
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From: July 7, 2025
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To: October 10, 2025 (max 95 days after July 7)
After he applies the dates, the widget shows the API usage for all interactions that occurred within this range. The data is grouped by month and displayed in a table so John can easily compare the number of downloaded/played back interactions against the total interactions for each month.
|
Month |
Date |
Downloaded / Played Back |
Total Interactions | % Downloaded / Played Back |
|---|---|---|---|---|
| July-2025 | 7/7/25 - 7/31/25 | 0 | 17 | 0% |
| Aug-2025 | 8/1/25 - 8/31/25 | 0 | 12 | 0% |
| Sep-2025 | 9/1/25 - 9/30/25 | 0 | 81 | 0% |
| Oct-2025 | 10/1/25 - 10/10/25 | 0 | 15 | 0% |
| Total |
0 |
125 | 0% |
Permissions
You must have these permissions:
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Dashboard > Dashboard Templates > Recording Export API Usage:view:On
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Dashboard > Dashboards: View
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Dashboard > Dashboards: Edit (optional)
If you cannot access the reporting templates or Dashboard, check with your administrator. The administrator can find these permissions in CXone Mpower. Go to Admin > Security Settings > Roles and Permissions and select the role.
Data Overview
The report displays total interactions handled, the number of recordings downloaded or played back and percentage of interactions downloaded or played back for the max period of 95 days. The table includes a row for each month and shows the following metrics:
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Total interactions (Interaction Count) handled by the contact center.
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# of Downloaded/Played Back Interactions (Interaction Downloaded Cnt) downloaded or played back.
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% of Downloaded/Played Interactions (% of Downloaded Interactions) to the total interactions handled by the contact center By default, the report shows data for the last 90 days.
Click Options
and then Settings on the dataset to filter the data you want to see.
Click Export to export the dashboard data in either CSV or Excel formats.
| Column | Description |
|---|---|
| Month | The calendar month for which the data is displayed. |
| Data Date Range | The specific date range within the month that the report covers. |
| No of Downloaded/Played Back Interactions | The total number of recording files that were either downloaded or played back during the month. |
| Total Interactions | The total number of interactions handled by the contact center during the month. |
| % of Downloaded/Played Interactions | The percentage of total interactions that resulted in a recording being downloaded or played back. |