The CXone Billing report displays billing-related usage for CXone products that affect monthly charges. It provides daily counts and agent‑level details for key AI and digital capabilities, so you can see what is driving billed usage. The report includes grids for Real-Time Interaction Guidance, Bot Builder, Agents Summaries, Interaction Summary, Digital Foundations, and Enlighten Copilot. Reports appear based on the CXone licenses that are enabled.
Use case
An operations manager wants a clear view of how AI and digital capabilities are being used across the contact center and how that usage impacts monthly charges. By using the CXone Billing report, they can:
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Track daily Real-Time Interaction Guidance activity and see which agents are driving usage.
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Monitor Bot Builder sessions over time.
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Review the number of generated interaction summaries and which agents are receiving AutoSummary results.
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Understand billed digital messaging volume.
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Track Enlighten Copilot for Agents sessions.
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Correlate usage across products to validate billing and identify adoption trends.
Permissions
You must have these permissions:
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Dashboard > Dashboard Templates > CXone Billing:view:On
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Dashboard > Dashboards: View
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Dashboard > Dashboards: Edit (optional)
If you cannot access the reporting templates or Dashboard, check with your administrator. The administrator can find these permissions in CXone Mpower. Go to Admin > Security Settings > Roles and Permissions and select the role.
The report includes multiple tables described below.
Real-Time Interaction Guidance
This table shows daily Real-Time Interaction Guidance (RTIG) usage and related agent details.
View data
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Column Name |
Description |
|---|---|
|
Date |
The date in the selected time period, shown as a day. |
|
Agent No |
The agent number. |
|
First Name |
The agent’s first name. |
|
Last Name |
The agent’s last name. |
|
Username |
The agent’s username for logging in to CXone. |
|
|
The agent’s email address. |
RTIG-Peak Users By Day
This table shows the date and the maximum number of Real-Time Interaction Guidance (RTIG) users for that day.
This lets you quickly spot how daily RTIG usage peaks change over time within the chosen date range.
View Data
|
Column Name |
Description |
|---|---|
|
Date |
The date in the selected time period, shown as a day. |
|
Peak users by day |
Count of all Real-Time Interaction Guidance (RTIG) users for that date. |
Bot Builder
This table shows the number of Bot Builder sessions per day.
View data
|
Column Name |
Description |
|---|---|
|
Date |
The date in the selected time period, shown as a day. |
|
Session Count |
Daily session count for Bot Builder on that date. |
Interaction Summary
This table shows the volume of interaction summaries created per day.
View data
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Column Name |
Description |
|---|---|
|
Date |
The date in the selected time period, shown as a day. |
|
Interaction Summaries by Day |
Number of summaries for each date in the selected time period. |
Agents Summaries
This table shows how many agents received AutoSummary content on each date, along with agent details.
View data
|
Column Name |
Description |
|---|---|
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Date |
The date in the selected time period, shown as a day. |
|
Agent No |
The agent number. |
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First Name |
The agent’s first name. |
|
Last Name |
The agent’s last name. |
|
Username |
The agent’s username for logging in to CXone. |
|
|
The agent’s email address. |
Agents Received Summaries Per Day
This table shows the number of agents who received AutoSummary content for each date in the selected time period.
View Data
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Column Name |
Description |
|---|---|
|
Date |
The date in the selected time period, shown as a day. |
|
Peak users by day |
Number of agents who used AutoSummary for that date. |
Digital Foundations
This grid shows billed digital message summaries.
View data
|
Column Name |
Description |
|---|---|
|
Date |
The date in the selected time period, shown as a day. |
|
Billed Messages Summary |
The number of message summaries for the selected time period. |
Enlighten Copilot
This table shows the number of Copilot for Agents sessions per day.
View data
|
Column Name |
Description |
|---|---|
|
Date |
The date in the selected time period, shown as a day. |
|
Agent copilot sessions |
The number of Copilot for Agents sessions for each date in the selected time period. |