Slots are like your bot'sClosed A software application that handles customer interactions in place of a live human agent. memory. You can use them to personalize interactions between bots and contacts. Slots are set up as key/value pairs.

The help desk at Classics, Inc., handles more than 100 calls a day for users who need to reset their passwords. The administrator, Akela Wolfe, has successfully created a bot to assist these users. After some time, she decides to enable the bot to gather the user's location. This will help her see if certain locations might need additional training. She sets up entities and slots for this purpose.

Slot Filling Methods

There are five methods to fill slotsClosed Entity extracted from contact's message and saved for use in bot responses. Similar to a variable. in CXone Bot Builder: