Report Issues in Agent Workspace (Embedded) (Agent Embedded)

You can report issues in NiCE CXone Agent Workspace (Embedded) (Agent Embedded) from inside the agent application. You administrator receives and reviews these in agent issues in NiCE CXone.

To report issues:

1. In Agent Workspace (Embedded) (Agent Embedded), click More > Settings.
2. Select Report Issue from the drop-down.
3. Select a Category.
4. Select a Priority.
5. To provide details about the issue, enter text in the Comment field.
6. Check the box for Include Event Log to provide your administrator with a log of your activity in Agent Workspace (Embedded) (Agent Embedded). The level of data provided depends on how you've configured the Log Level setting on the Information page in Settings .
7. Click Send. A success message appears, saying that your issue has been submitted for review.