Co-browsing allows you to share interactive browser sessions with contacts. This helps you share information with them faster. Your administrator must enable this for you.
View image
-
If you're handling a call, click Launch
> Initiate CoBrowse. -
If you're handling a digital message, click Options
at the top right of the open interaction or the voice control panel, then select Co-browse. -
In the new tab that opens:
-
Enter a URL to start a new co-browsing session.
-
Enter a PIN number to join an existing co-browsing session.
-
-
Click Start Session.
-
If you started a new session, the Invite Participants window appears. Here, you can share the co-browsing session with the contact by:
-
Clicking Copy link. Paste the link into a message to the contact. When the contact clicks the link, they join the co-browsing session.
-
Entering the contact's Email address. The contact receives an email from
-
-
To end co-browse, click End Session
in the top right. Click End for all to end the session for all participants. Click Leave session to allow it to continue for the other participants.
Co-Browse Controls
This table explains the clickable icons at the top of your co-browse screen.
| Icon | Details |
|---|---|
New tab |
Open a new tab in the co-browsing session. |
Give control |
Allow a participant you select to control the tabs in the session. This includes scrolling, clicking, and switching between tabs. |
Enter drawing mode |
Use a highlighter to call attention to parts of the page. Your highlights will disappear after five seconds. |
Start video chat |
Video chat with the participants. |
Toggle chat |
Open a chat with the participants on the side of the co-browsing window. |
Set screen size |
Change the screen size for different participants. This is useful if a contact is using a smartphone. |
| End session |
End the co-browsing session. |