You can download the CXone Agent progressive web app (PWA) to your computer. The CXone Agent PWA does everything CXone Agent can do in your browser. It also:
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Allows you to launch CXone Agent without logging in again.
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Displays notifications directly on your computer.
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Runs in the background.
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In CXone, click the app selector
and select Agent. -
In the top right, click Open In App
. -
Click Open.
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The CXone Agent PWA downloads to your computer. It appears in your taskbar, marked by the NICE CXone logo
. You can pin it to your taskbar by right-clicking this logo and selecting Pin to taskbar.