When you integrate your CRM
Third-party systems that manage such things as contacts, sales information, support details, and case histories. with CXone Mpower Agent Embedded, the two applications share contact and interaction data. Data from CRM records appears in Agent Embedded, and data from Agent Embedded appears in CRM records. You can use Agent Embedded to search, retrieve, create, and edit CRM records.
Agent Embedded currently supports integration with these CRMs:
Click your CRM to get started.