When you integrate your CRM with CXone Agent Embedded, the two applications share contact and interaction data. Data from CRM records appears in CXone Agent Embedded, and data from CXone Agent Embedded appears in CRM records. You can use CXone Agent Embedded to search, retrieve, create, and edit CRM records.
CXone Agent Embedded currently supports integration with these CRMs:
Click your CRM to get started.