You must have the appropriate permissions to view Roles and Permissions. Internal Chat (Conversations) must be enabled for your tenant
High-level organizational grouping used to manage technical support, billing, and global settings for your NiCE CXone system. in order to see these permissions.
For more information, see Roles.
Internal Chat (Conversations)
Launch Internal Chat (Conversations)
Controls whether users can launch Internal Chat (Conversations) 
from the app selector 
in NiCE CXone. Internal Chat (Conversations) allows NiCE CXone users to chat one-on-one and in groups.
Internal Chat (Conversations) requires a Digital Experience (DX) license. Users must have the Digital Engagement employee profile attribute to use Internal Chat (Conversations).
To allow agents Contact center employee who interacts directly with customers through inbound or outbound communication channels (voice, digital, or omnichannel). to access Internal Chat (Conversations) in NiCE CXone Agent Workspace (Agent) applications, enable it for the desktop profile for their role.