Automation and AI Permissions

Automation and AI permissions control access to the Automation and AI page in CXone. This page allows you to access Agent Assist Hub, Virtual Agent Hub, Integration Hub, Transcription Hub, and Cloud TTS Hub

Launch Automation and AI

Enables users to give users access to the Automation and AI menu in CXone. This menu must be enabled for your CXone system before the permission can be assigned to roles.