SCIM is a tool that allows you to securely sync user data between multiple applications. With a SCIM integration, you can create, update, and delete CXone Mpower users from a third-party identity provider (IdP). Commonly used IdP apps are Okta, Azure Active Directory, and Google Workspace.
Key Facts About SCIM Integration
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After setting up a SCIM integration, changes in IdP user accounts will automatically update employee accounts in CXone Mpower.
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Information flows in one direction, from your IdP to CXone Mpower. Changes in CXone Mpower will not update Okta.
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You can create, update, and deactivate CXone Mpower employee accounts with your IdP.
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Four fields are required when you create a user in CXone Mpower with your IdP: Username, First Name, Last Name, and Email. You can only use Okta to edit these fields.
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If you have employee templates set up in CXone Mpower, you can apply a template when creating a new user. This lets you quickly apply preconfigured settings to the new user, like their primary role.
You can also manually use the Display Name, Middle Name, Mobile Number, Time Zone, Type, Login Authenticator, Primary Role, and Team fields when you create a user. Before you can import these fields, you have to enable them for your tenant
High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system. on the Account Settings page. -
All users created with your IdP will be assigned to the Agent role in CXone Mpower, unless you enable a different default role. You can change the user's role in CXone Mpower after they're created. If you don't have an Agent role in CXone Mpower, then the user cannot be created through your IdP.