Custom workspaces display websites inside MAX. They help agents complete their work inside of MAX, instead of having to manage multiple browser tabs or windows. MAX uses inline frames to manage custom workspaces so the URL you supply must support being embedded in an HTML inline frame element (iframe). Agents control if they want panels enabled or not in their MAX settings. Off displays screen pops as an external browser page. On displays screen pops inside MAX next to the contact. Note that popped webpages must support being displayed within an iframe in order to be displayed properly inside MAX.
Custom workspaces display websites inside CXone Mpower MAX. They help agents complete their work inside of MAX, instead of having to manage multiple browser tabs or windows.
Custom workspaces are configured for your tenant High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. All agents see the same ones. You can configure up to three custom workspaces.