Set Up Custom Workspaces in MAX

Custom workspaces display websites inside MAX. They help agents complete their work inside of MAX, instead of having to manage multiple browser tabs or windows. MAX uses inline frames to manage custom workspaces so the URL you supply must support being embedded in an HTML inline frame element (iframe). Agents control if they want panels enabled or not in their MAX settings. Off displays screen pops as an external browser page. On displays screen pops inside MAX next to the contact. Note that popped webpages must support being displayed within an iframe in order to be displayed properly inside MAX.

Custom workspaces display websites inside CXone Mpower MAX. They help agents complete their work inside of MAX, instead of having to manage multiple browser tabs or windows.

Custom workspaces are configured for your tenantClosed High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. All agents see the same ones. You can configure up to three custom workspaces.

  1. Click the app selector icon of app selector and select ACD.
  2. Go to ACD Configuration > Business Units.
  3. In the Details tab, click Edit. Scroll down to the Agent Settings section and locate the Custom Workspaces (up to 3) field.
  4. Click Add Custom Workspace URL.
  5. In the Label field, enter a display name for the link that you want agents to see in Agent EmbeddedMAX.
  6. In the URL field, enter or paste the address you want the workspace to open.
  7. Click Preview Icon of a webpage with a magnifying glass. to test the URL.
  8. Scroll to the top and click Done.