18 SNIPPET Set Field Values ASSIGN defaultFontSize="14px" ASSIGN defaultFontWeight="bold" ASSIGN defaultFontStyle="italic" DYNAMIC reqPayloadField reqPayloadField[1].id="Field1" reqPayloadField[1].text="Reservation Booking on Reskill" reqPayloadField[1].style.fontSize="{defaultFontSize}" reqPayloadField[1].style.fontWeight="{defaultFontWeight}" reqPayloadField[1].style.fontStyle="{defaultFontStyle}" reqPayloadField[1].style.align="left" reqPayloadField[1].style.backgroundColor="#00FF00" reqPayloadField[2].id="Field6" reqPayloadField[2].text="Changes on hold" reqPayloadField[2].style.fontSize="20px" reqPayloadField[2].style.fontWeight="{defaultFontWeight}" reqPayloadField[2].style.fontStyle="{defaultFontStyle}" reqPayloadField[2].style.align="right" reqPayloadField[2].style.backgroundColor="#0000FF" reqPayloadField[2].style.fontColor="#00FF00" reqPayloadField[3].id="Field7" reqPayloadField[3].text="Marriott Field 7" reqPayloadField[3].style.fontSize="{defaultFontSize}" reqPayloadField[3].style.fontWeight="{defaultFontWeight}" reqPayloadField[3].style.fontStyle="{defaultFontStyle}" reqPayloadField[3].style.align="center" reqPayloadField[3].style.backgroundColor="#40E0D0" reqPayloadField[3].style.fontColor="#FF0000" reqPayloadField[4].id="Field8" reqPayloadField[4].text="Marriott Field 8" reqPayloadField[4].style.fontSize="20px" reqPayloadField[4].style.fontWeight="{defaultFontWeight}" reqPayloadField[4].style.fontStyle="{defaultFontStyle}" reqPayloadField[4].style.align="center" reqPayloadField[4].style.backgroundColor="#FFFFFF" reqPayloadField[4].style.fontColor="#FF0000" reqPayloadField[5].id="Field9" reqPayloadField[5].text="Marriott Field 9" reqPayloadField[5].style.fontSize="{defaultFontSize}" reqPayloadField[5].style.fontWeight="{defaultFontWeight}" reqPayloadField[5].style.fontStyle="{defaultFontStyle}" reqPayloadField[5].style.align="center" reqPayloadField[5].style.backgroundColor="#FFFFFF" reqPayloadField[5].style.fontColor="#00FF00" reqPayloadField[6].id="Field10" reqPayloadField[6].text="Marriott Field 10" reqPayloadField[6].style.fontSize="{defaultFontSize}" reqPayloadField[6].style.fontWeight="{defaultFontWeight}" reqPayloadField[6].style.fontStyle="{defaultFontStyle}" reqPayloadField[6].style.align="center" reqPayloadField[6].style.backgroundColor="#40E0D0" reqPayloadField[6].style.fontColor="#FF0000" reqPayloadField[7].id="Field11" reqPayloadField[7].text="Marriott Field 11" reqPayloadField[7].style.fontSize="18px" reqPayloadField[7].style.fontWeight="{defaultFontWeight}" reqPayloadField[7].style.fontStyle="{defaultFontStyle}" reqPayloadField[7].style.align="center" reqPayloadField[7].style.backgroundColor="#F08080" reqPayloadField[7].style.fontColor="#FFFFFF" reqPayloadField[8].id="Field12" reqPayloadField[8].text="Marriott Field 12" reqPayloadField[8].style.fontSize="10px" reqPayloadField[8].style.fontWeight="{defaultFontWeight}" reqPayloadField[8].style.fontStyle="{defaultFontStyle}" reqPayloadField[8].style.align="left" reqPayloadField[8].style.backgroundColor="#40E0D0" reqPayloadField[8].style.fontColor="#FFFFFF" Limit2K 15 0 224 480 2 0 b333da63-33c8-4297-a58a-e9546cf7f0f2 15 17 SNIPPET Set Field Values ASSIGN defaultFontSize="14px" ASSIGN defaultFontWeight="bold" ASSIGN defaultFontStyle="italic" DYNAMIC reqPayloadField reqPayloadField[1].id="Field1" reqPayloadField[1].text="Reservation Booking on Reskill" reqPayloadField[1].style.fontSize="{defaultFontSize}" reqPayloadField[1].style.fontWeight="{defaultFontWeight}" reqPayloadField[1].style.fontStyle="{defaultFontStyle}" reqPayloadField[1].style.align="left" reqPayloadField[1].style.backgroundColor="#00FF00" reqPayloadField[2].id="Field6" reqPayloadField[2].text="Changes on hold" reqPayloadField[2].style.fontSize="20px" reqPayloadField[2].style.fontWeight="{defaultFontWeight}" reqPayloadField[2].style.fontStyle="{defaultFontStyle}" reqPayloadField[2].style.align="right" reqPayloadField[2].style.backgroundColor="#0000FF" reqPayloadField[2].style.fontColor="#00FF00" reqPayloadField[3].id="Field7" reqPayloadField[3].text="Marriott Field 7" reqPayloadField[3].style.fontSize="{defaultFontSize}" reqPayloadField[3].style.fontWeight="{defaultFontWeight}" reqPayloadField[3].style.fontStyle="{defaultFontStyle}" reqPayloadField[3].style.align="center" reqPayloadField[3].style.backgroundColor="#40E0D0" reqPayloadField[3].style.fontColor="#FF0000" reqPayloadField[4].id="Field8" reqPayloadField[4].text="Marriott Field 8" reqPayloadField[4].style.fontSize="20px" reqPayloadField[4].style.fontWeight="{defaultFontWeight}" reqPayloadField[4].style.fontStyle="{defaultFontStyle}" reqPayloadField[4].style.align="center" reqPayloadField[4].style.backgroundColor="#FFFFFF" reqPayloadField[4].style.fontColor="#FF0000" reqPayloadField[5].id="Field9" reqPayloadField[5].text="Marriott Field 9" reqPayloadField[5].style.fontSize="{defaultFontSize}" reqPayloadField[5].style.fontWeight="{defaultFontWeight}" reqPayloadField[5].style.fontStyle="{defaultFontStyle}" reqPayloadField[5].style.align="center" reqPayloadField[5].style.backgroundColor="#FFFFFF" reqPayloadField[5].style.fontColor="#00FF00" reqPayloadField[6].id="Field10" reqPayloadField[6].text="Marriott Field 10" reqPayloadField[6].style.fontSize="{defaultFontSize}" reqPayloadField[6].style.fontWeight="{defaultFontWeight}" reqPayloadField[6].style.fontStyle="{defaultFontStyle}" reqPayloadField[6].style.align="center" reqPayloadField[6].style.backgroundColor="#40E0D0" reqPayloadField[6].style.fontColor="#FF0000" reqPayloadField[7].id="Field11" reqPayloadField[7].text="Marriott Field 11" reqPayloadField[7].style.fontSize="18px" reqPayloadField[7].style.fontWeight="{defaultFontWeight}" reqPayloadField[7].style.fontStyle="{defaultFontStyle}" reqPayloadField[7].style.align="center" reqPayloadField[7].style.backgroundColor="#F08080" reqPayloadField[7].style.fontColor="#FFFFFF" reqPayloadField[8].id="Field12" reqPayloadField[8].text="Marriott Field 12" reqPayloadField[8].style.fontSize="10px" reqPayloadField[8].style.fontWeight="{defaultFontWeight}" reqPayloadField[8].style.fontStyle="{defaultFontStyle}" reqPayloadField[8].style.align="left" reqPayloadField[8].style.backgroundColor="#40E0D0" reqPayloadField[8].style.fontColor="#FFFFFF" Limit2K 12 0 224 368 3 0 b333da63-33c8-4297-a58a-e9546cf7f0f2 12 16 CUSTOMEVENT CustomEvent {__agentId} Contact_CustomMessages True {reqPayload} 464 480 17 0 ced6b5fd-6be3-4bdf-b421-db92a2474ea7 -1 15 SNIPPET Set Custom Event Payload DYNAMIC payloadJSON payloadJSON.contactId="{contactid}" payloadJSON.messages= reqPayloadField ASSIGN reqPayload='{payloadJSON.AsJson()}' Limit2K 16 0 336 480 7 0 b333da63-33c8-4297-a58a-e9546cf7f0f2 16 14 ONTRANSFER Ontransfer 18 0 128 480 8 0 9b7aea51-0b33-464d-afb2-fe469043ffea 18 13 CUSTOMEVENT CustomEvent {__agentId} Contact_CustomMessages True {reqPayload} 464 368 9 0 ced6b5fd-6be3-4bdf-b421-db92a2474ea7 -1 12 SNIPPET Set Custom Event Payload DYNAMIC payloadJSON payloadJSON.contactId="{contactid}" payloadJSON.messages= reqPayloadField ASSIGN reqPayload='{payloadJSON.AsJson()}' Limit2K 13 0 352 368 6 0 b333da63-33c8-4297-a58a-e9546cf7f0f2 13 11 ONRESKILL Onreskill 17 0 128 368 10 0 96e91d7d-a272-4a84-b5fd-8d4501d0104a 17 10 SNIPPET Set Field Values ASSIGN defaultFontSize = "14px" ASSIGN defaultFontWeight = "bold" ASSIGN defaultFontStyle = "italic" DYNAMIC reqPayloadField reqPayloadField[1].id = "Field1" reqPayloadField[1].text = "The Call is on Hold" reqPayloadField[1].style.fontSize = "{defaultFontSize}" reqPayloadField[1].style.fontWeight = "{defaultFontWeight}" reqPayloadField[1].style.fontStyle = "{defaultFontStyle}" reqPayloadField[1].style.align = "center" reqPayloadField[1].style.backgroundColor = "#00FF00" reqPayloadField[2].id = "Field6" reqPayloadField[2].text = "346436" reqPayloadField[2].style.fontSize = "20px" reqPayloadField[2].style.fontWeight = "{defaultFontWeight}" reqPayloadField[2].style.fontStyle = "{defaultFontStyle}" reqPayloadField[2].style.align = "center" reqPayloadField[2].style.backgroundColor = "#0000FF" reqPayloadField[2].style.fontColor = "#00FF00" reqPayloadField[3].id = "Field7" reqPayloadField[3].text = "Click Resume button to continue" reqPayloadField[3].style.fontSize = "{defaultFontSize}" reqPayloadField[3].style.fontWeight = "{defaultFontWeight}" reqPayloadField[3].style.fontStyle = "{defaultFontStyle}" reqPayloadField[3].style.align = "center" reqPayloadField[3].style.backgroundColor = "#40E0D0" reqPayloadField[3].style.fontColor = "#FF0000" reqPayloadField[4].id = "Field8" reqPayloadField[4].text = "Please check the Hold time" reqPayloadField[4].style.fontSize = "20px" reqPayloadField[4].style.fontWeight = "{defaultFontWeight}" reqPayloadField[4].style.fontStyle = "{defaultFontStyle}" reqPayloadField[4].style.align = "center" reqPayloadField[4].style.backgroundColor = "#FFFFFF" reqPayloadField[4].style.fontColor = "#FF0000" reqPayloadField[5].id = "Field9" reqPayloadField[5].text = "Last Agent" reqPayloadField[5].style.fontSize = "{defaultFontSize}" reqPayloadField[5].style.fontWeight = "{defaultFontWeight}" reqPayloadField[5].style.fontStyle = "{defaultFontStyle}" reqPayloadField[5].style.align = "center" reqPayloadField[5].style.backgroundColor = "#FFFFFF" reqPayloadField[5].style.fontColor = "#00FF00" reqPayloadField[6].id = "Field10" reqPayloadField[6].text = "DEAN NALESNIK" reqPayloadField[6].style.fontSize = "{defaultFontSize}" reqPayloadField[6].style.fontWeight = "{defaultFontWeight}" reqPayloadField[6].style.fontStyle = "{defaultFontStyle}" reqPayloadField[6].style.align = "center" reqPayloadField[6].style.backgroundColor = "#FFFFFF" reqPayloadField[6].style.fontColor = "#00FF00" reqPayloadField[7].id = "Field11" reqPayloadField[7].text = "Cold Transfer" reqPayloadField[7].style.fontSize = "18px" reqPayloadField[7].style.fontWeight = "{defaultFontWeight}" reqPayloadField[7].style.fontStyle = "{defaultFontStyle}" reqPayloadField[7].style.align = "center" reqPayloadField[7].style.backgroundColor = "#F08080" reqPayloadField[7].style.fontColor = "#FFFFFF" reqPayloadField[8].id = "Field12" reqPayloadField[8].text = "Marriott®" reqPayloadField[8].style.fontSize = "10px" reqPayloadField[8].style.fontWeight = "{defaultFontWeight}" reqPayloadField[8].style.fontStyle = "{defaultFontStyle}" reqPayloadField[8].style.align = "center" reqPayloadField[8].style.backgroundColor = "#40E0D0" reqPayloadField[8].style.fontColor = "#FFFFFF" Limit2K 8 0 224 256 0 0 b333da63-33c8-4297-a58a-e9546cf7f0f2 8 9 SNIPPET Set Field Values ASSIGN defaultFontSize="14px" ASSIGN defaultFontWeight="bold" ASSIGN defaultFontStyle="italic" DYNAMIC reqPayloadField reqPayloadField[1].id="Field1" reqPayloadField[1].text="ENGLISH" reqPayloadField[1].style.fontSize="20px" reqPayloadField[1].style.fontWeight="{defaultFontWeight}" reqPayloadField[1].style.fontStyle="{defaultFontStyle}" reqPayloadField[1].style.align="center" reqPayloadField[1].style.fontColor="#f5141f" reqPayloadField[2].id="Field2" reqPayloadField[2].text="Courtyard by Marriott - Book your Stay" reqPayloadField[2].style.fontSize="20px" reqPayloadField[2].style.fontWeight="{defaultFontWeight}" reqPayloadField[2].style.fontStyle="{defaultFontStyle}" reqPayloadField[2].style.align="center" reqPayloadField[2].style.backgroundColor="#e2e619" reqPayloadField[3].id="Field3" reqPayloadField[3].text="JOHN SMITH" reqPayloadField[3].style.fontSize="{defaultFontSize}" reqPayloadField[3].style.fontWeight="{defaultFontWeight}" reqPayloadField[3].style.fontStyle="{defaultFontStyle}" reqPayloadField[3].style.align="center" reqPayloadField[3].style.backgroundColor="#d49be0" reqPayloadField[3].style.fontColor="#071fab" reqPayloadField[4].id="Field4" reqPayloadField[4].text="Marriot Bonvoy Member" reqPayloadField[4].style.fontSize="{defaultFontSize}" reqPayloadField[4].style.fontWeight="{defaultFontWeight}" reqPayloadField[4].style.fontStyle="{defaultFontStyle}" reqPayloadField[4].style.align="center" reqPayloadField[4].style.backgroundColor="#d49be0" reqPayloadField[4].style.fontColor="#071fab" reqPayloadField[5].id="Field5" reqPayloadField[5].text="GUEST ENTERED CONFIRMATION NUMBER" reqPayloadField[5].style.fontSize="{defaultFontSize}" reqPayloadField[5].style.fontWeight="{defaultFontWeight}" reqPayloadField[5].style.fontStyle="{defaultFontStyle}" reqPayloadField[5].style.align="center" reqPayloadField[5].style.backgroundColor="#1e43b3" reqPayloadField[5].style.fontColor="#fcfcfc" reqPayloadField[6].id="Field6" reqPayloadField[6].text="346436" reqPayloadField[6].style.fontSize="{defaultFontSize}" reqPayloadField[6].style.fontWeight="{defaultFontWeight}" reqPayloadField[6].style.fontStyle="{defaultFontStyle}" reqPayloadField[6].style.align="center" reqPayloadField[6].style.backgroundColor="#1e43b3" reqPayloadField[6].style.fontColor="#fcfcfc" Limit2K 5 0 240 144 1 0 b333da63-33c8-4297-a58a-e9546cf7f0f2 5 8 SNIPPET Set Custom Event Payload DYNAMIC payloadJSON payloadJSON.contactId="{contactid}" payloadJSON.messages= reqPayloadField ASSIGN reqPayload='{payloadJSON.AsJson()}' Limit2K 4 0 352 256 4 0 b333da63-33c8-4297-a58a-e9546cf7f0f2 4 7 ONANSWER Onanswer SKLNAME FIRST LAST AGENTID 9 0 128 144 11 0 4b611ba4-8e81-45a6-9fcc-97c24f43ccbc 9 6 CUSTOMEVENT CustomEvent {__agentId} Contact_CustomMessages True {reqPayload} 464 144 12 0 ced6b5fd-6be3-4bdf-b421-db92a2474ea7 -1 5 SNIPPET Set Custom Event Payload DYNAMIC payloadJSON payloadJSON.contactId="{ContactID}" payloadJSON.messages= reqPayloadField ASSIGN reqPayload='{payloadJSON.AsJson()}' Limit2K 6 0 352 144 5 0 b333da63-33c8-4297-a58a-e9546cf7f0f2 6 4 CUSTOMEVENT CustomEvent {__agentId} Contact_CustomMessages True {reqPayload} 464 256 13 0 ced6b5fd-6be3-4bdf-b421-db92a2474ea7 -1 3 ONHOLD Onhold 10 0 128 256 14 0 7e72a49c-e65e-4912-8055-4391e2e635cd 10 2 REQAGENT Reqagent 237014 DefaultfromSkill 0 1 1000 AfterSequence DefaultFromSkill 1 20 400 32 15 0 689a4a1b-fa0d-47b3-9a02-cbeb4735f08f -1 1 BEGIN Begin 2 0 128 32 16 0 b2f794c5-0232-40e7-9830-76d573bf57d7 2 AAEAAAD/////AQAAAAAAAAAMAgAAAFFTeXN0ZW0uRHJhd2luZywgVmVyc2lvbj00LjAuMC4wLCBDdWx0dXJlPW5ldXRyYWwsIFB1YmxpY0tleVRva2VuPWIwM2Y1ZjdmMTFkNTBhM2EFAQAAABVTeXN0ZW0uRHJhd2luZy5CaXRtYXABAAAABERhdGEHAgIAAAAJAwAAAA8DAAAAiwUAAAKJUE5HDQoaCgAAAA1JSERSAAAAIAAAACAIAgAAAPwY7aMAAAABc1JHQgCuzhzpAAAABGdBTUEAALGPC/xhBQAAAAlwSFlzAAAOwwAADsMBx2+oZAAABSBJREFUSEutVllsG1UUfZ9pm7ZRlSqL4yW2E8dZbCexkzqJ4ziOd3vs8b6vYxNKS9JSGqChhVSARJBQEZtYK0ACyhoKlCJElCKhQlk+4KNICAkiJCpaqcAHiK2cYSwnclMzH1jXo/ve3HfP3d+QK//+Ll68fPz4yZmZRYZZyOfvyOUOZzLzqdShROLWWGwuGr05HL4pGNzn98/6fHu93j0ez26Xa9rpLNlsjNWan5rKTk5mTKaU0ZgwGGKjoxGa3r2y8hE0E/xXVy+EQgfb2z1NTZb/i8Rih1ZLLy+fJbAd2vnrHbyetr8Ql4+7Os0uicZR46BIZHe5GILI8LRdrLIP7fMnvsmVrpQyPxbw7C/4alvW3+8hs7OLPM3X5H1QWqH8L4z50UiX3V3juFrtIsXiUZ4Auhl/6e9S9lKhn/FBdfGPIsCod5MCqe1aGlQqB2GYO/kAtHXYgucy0Jj8Ni/ssg0f8DO/FVPf5zU5b43jvb12ks8f4QMAM8fuCiVX88AIfZbhGN9yCokRq+3Q0OV090WpVol1vbbubivJZg/zAYCMdMgR+4rNMEdwyPFifPRI0HhfuJvyTD4c8byZ6AlQ67UplVMknZ7nCQAx7V5af1vA/nwMANJhp0BqtTwdhV7nK3HXUsJxIj5ye2BwmlbYyplXKCYJ2pU/QEsbGwFRtx0FKhlknzAcfjhfZQn9AaJXUlOPRVvbWcnOThPBMOAPUJEUyGyGu0PUqaTt2RgMHz7oV6e9KC0AOF6KA7i5lR0KcrmRxONzVwP00B7YlfuJ4cINBktsViRbhNZdtwRsz8UQGdODkbZOtlJVMcp9MoEdVdzLeSCVGggG2XoAiPo/TOcuM563k6YHwuOLIRAYLLGJV5wuEFtXC0EU0uRDkXado0VkhR9srF6Ou15P9AbZbEskYyQcPlABwOHIl9nQJ5mJY2HqdDL+dS79QwEEBkts4hUEWIxmC4qSDciJOPwAxvi9IYTL+kxs6omo6VhYqGDtEItHSCi0vwIAA6ECEsnv8pYno1yvcgQ+c6GAVxCAGAB6wxTihiqyPBUFkve9pOu1BBhNdq31hEI9CQRmOQCEGEGAmdCOOaM/FCj+VaoiTgBPCDcLrOgMucEJAMQETqB8Q59mlK616dTWNkz8/hkOACWBQCMU2UtM8c+S+ZEo/UEaTBUFzqZZsVPJit9jR4OoHNmIE808tN/PpZej1lYdwQ3FLVAqSCbCXfi1yPxeDH+e0e6hwXAE0xANMPmfWTEIr88cmo5bctVZoebmQUJRN3BrBBoFg5RiinEkGXAAD9NNPx8w3BOq7EMMwvy6p5/gdq0CQIg4GriO7otQSrdndCFY2QTDH2DnTg3B3V0Vouj5HEdTj0cxG4bnApUdMJEvslUhquFKY6OK4MugKsmYxsjktcj9RqIqyTUAduzoI3Z7OV2VMo2dz/neT21IuL+M95fLlE8OGhp6iNVauLrRMOtRr1XkeavczGyj8fvA2b5dSSyW3IajAr1DvVPGAI/GRm7XRgU/gK1bu4jZnF1vDv9hx8eJ+vpOYjJt4O9/jms+2iGzebOcTEysNT3PY/zF6uqkmKY3SiTlRud/ko9kY6NBLh8jZ86c0+vD+Fblc4a/DLTX1cmWlk6zX9crKx97vdM6Ha3V+gYGKI3GrVY78c3U02NVKi0KhRl3t0xmxP0nkYyKRHqhcJdAoGtp0TY1DWAYoF3RUA0N3du2KevrFVu2dGzaJOvoGIN2KP8HVQ1aCsWAeQgAAAAASUVORK5CYIIL CRMIntScripts\AFSF_CustomEvents 2022-04-06T06:46:11.443 2022-04-29T10:05:01.2 30387458 Nikhil M /custom/1226000031/IB Phone Mountain Standard Time 4 0001-01-01T00:00:00