WFM Mobile Setup

The CXone Mpower WFM user-friendly mobile app mirrors many of the features available on the My Zone, web interface. Agents can:

• View their schedule

• Request a schedule edit such as a change to a lunch time or addition of a meeting

• Request time off and view time off balance information

• Initiate and accept a shift trade

• Receive schedule update and trade notifications.

In addition, agents with the Advance license can:

• View and respond to a shift bid

• Use Self-service features including:

• View and request Time Off by interval

• View and submit for Extra Hours opportunities by Interval

• View and submit Self-swap opportunities by interval

CXone WFM provides a single configuration point for My Zone and the mobile app, streamlining the administrative process and ensuring a consistent user experience across platforms.