CXone Workforce Management

If you use IEX WFM Integrated, you can find the relevant user help inside your application.

CXone Workforce Management (WFM) gives you the tools to manage and forecast employee schedules, simplifying the process of overseeing your center's workforce. It enables you to create and optimize schedules based on your business needs.

Using WFM is quick and easy. After you've set up your employees and groups, you can forecast a schedule, edit it, and generate it for your employees. You can even create bids for shifts that your employees can bid on, review their requests for time off, and check employee adherence to schedule.

Here's a quick workflow to help you get started: