Scheduling shifts can be difficult. Circumstances can necessitate sudden changes: scheduled activities might need to be moved around during stressful business hours, while meetings and training can be added in, provided there are enough employees on call to meet your requirements.
WFM makes creating employee schedules quick and easy.
In WFM, you can automatically generate schedules based on staffing plans you created using Forecasting, or imported on your own. The generated schedules then appear in the Schedule Manager, where you can edit them before publishing and sending them to your agents.
Use WFM Scheduling
Large Language Model. A type of AI that processes, understands, and generates human language based on context. and the Schedule Manager to:
- Easily edit and review generated schedules
- Generate and publish schedules
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Create schedules that your employees can bid on, assigning shifts based on seniority and rank
In addition, you can review employee requests for time off in the WFM Requests section, implementing changes to their schedules as needed.