Your managers can create weekly shift patterns for you to bid on. These are combinations of shifts for possible weekly schedules. Each possible weekly schedule is made up of a collection of different shifts. You can bid on which schedule you want the most. The bid statuses will be managed by the manager or supervisor. Agents will only be able to view and submit bids.
When your manager opens a bid, you'll receive a notification. You can then bid on the available weekly schedules.
Once the bid is closed, you'll be scheduled based on the priorities you set in your bid, as well as your rank and seniority.
How an agent wins a bid
If two agents request the same shift, the one with the higher rank will have preference. If the agents have the same rank, the one with the greater seniority will have preference. If they also have the same seniority, the one who sent the first bid will have preference.
To bid on shifts:
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Go to My Zone > Shift Bidding, or from MAX, go to WEM > Shift Bidding.
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Each week available for bidding is made up of rows, with each row displaying a different possible weekly schedule. Drag and drop the rows in the order of your preference from top to bottom.
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Click Submit Bid.
Your bid will be submitted to your supervisor and considered when assigning your schedule.