Contact Center size: up to 3500 agents
Number of agents per scheduling unit: 800
WEM skills per tenant: 125
Number of WEM skills per agent: 12
| Unchanged Parameters | Recommended Upper Limit |
| Number of ACD skills per tenant mapped to WEM skills | 120* (WEM skills :ACD skills || 1 : Many) |
| Number of weekly rules per tenant | 1 rule per 20 Agents |
| Window for start times | Limit to 2 hours |
| Session handling configuration | 1 |
| History length for forecast | 3 months to 24 months in past [date selection possible] |
| Forecast time period | No limit. Can select any of the available options – Week: 1/2/3; Month: 1/3/6 months; Year: 1 |
| Interval breakdown pattern | 8 by default [selection can be done from 1-26 weeks] |
| Number of staffing parameters for forecasted skills | No limit |
| Number of activity codes per daily rules | 4. For example, two breaks, one lunch, and one activity like a Meeting. |
| Number of forecasts generated per week (large size) | 5 |