Click the Supervisor Application You Use

CXone Supervisor Supervisor
Image of the CXone Supervisor application

This Supervisor application opens in the main CXone web portal. Look for this icon Icon for Supervisor in the General section of the app selector.
Image of the legacy Supervisor application showing the agent table

This Supervisor application opens in a separate browser instance from the main CXone web portal. Look for this icon Icon for Supervisor in the Omnichannel Routing section of the app selector.