TORM JSON Schemas

Some of the TORM elements are available to be used in scripts. You can build them in a SNIPPET action to send to contacts . Before using an element, verify that the digital channel you're working with supports that element.

You can send these elements directly using the Outbound API .

JSON schemas are available in the Outbound API on the NiCE CXone developer portal for the following TORM rich media elements: 

• Text/HTML
• List pickers
• Quick replies
• Time pickers
• Rich links
• Adaptive cards

JSON Structure

The JSON for each TORM element described on this page must be properly nested in the following payload structure. Replace <rich content JSON> with the TORM JSON.

Required properties: type, payload

{
 "prompts": [{ 
   "mediaSpecificObject": {  
	"dfoMessage": {  
	  "messageContent": {	
		"type": "PLUGIN"
		"payload": {
		  [rich message payload]
		 }
		"fallbackText": "Text sent as fallback if external platform can't accept rich messages."
		"postback": "Value sent to system to identify what action the user takes"
		}	 
	   ]	   
	  } 	  
     }	
    }	
   }  
  } 
 ]
}

For example: 

{
"prompts": [{ 
  "mediaSpecificObject": {  
    "dfoMessage": {   
      "messageContent": {	
        "type": "PLUGIN",	 
        "payload": {	
          "elements": [{	  
          "id": "bf2521f4-5e85-413f-b6ed-815d1c3905f0",
          "type": "TEXT",	   
          "fallbackText": "Text sent as fallback if external platform can't accept rich messages.",	  
          "text": "This is a successfully created outbound message."
          "mimeType": "text/html"     
        }]
        "postback": "postback-value"  
        "fallbackText": "Text sent as fallback if external platform can't accept rich messages." 
        } 	  
      }	
    }	
   }  
  }]	
}