JOIN AGENT SESSION

An API action that joins an existing agent session.

Supported Script Types

Generic	Email	Chat	Phone	Voicemail	Work Item	SMS

Input Properties

These properties define data that the action uses when executing.

Property	Description
Add Caption	Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon.
Security User	The output value of the SetSecurityUser action which authenticates a selected agent based on their permissions in the security profile. The default value is SecurityUser (same default output value of SetSecurityUser). You do not need to use curly brackets ( {} ) with this property.
Session Id	The unique ID assigned to the agent's login session within the CXone Mpower system.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.
Success	Path taken if the action completes without errors and any API calls or data returns were successful (2xx response codes).
InvalidSecurityUser	Path taken when an invalid security user is used.
InvalidAgentSession	Path taken if the Session Id entered is invalid.
InvalidAgentId	The path taken when the agent ID is not valid.
ImpersonateNotEnabled	Path taken if impersonate is not enabled.