Record

This help page is for CXone Studio. This information is also available for Desktop Studio.

Records a caller's voice in WAV file format for playback purposes, mostly for voicemail applications.

The recording is saved to your business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone environment directory. To delete a recording, see the Delete action.

Supported Script Types

Phone

Input Properties

These properties define data that the action uses when executing.

Property	Description
Add Caption	Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon.
File Name	Enter the name of the WAV file the action creates, including the file extension (.wav). You can use a variable in this field. For example, to name the file with the contact ID, you would enter {contactId}.wav. If you want to record over a file that already exists, use the ... (ellipsis) button to search for an already existing WAV file. When you find the file you want, verify that it is a WAV file. You can also use the folders here to organize the files that the action creates.
Record Timeout	The maximum number of seconds to record a caller’s voice before this action stops recording.
Record Beep	Determines whether the caller hears a beep tone before recording starts. When enabled, the caller hears a tone. When disabled, the caller does not hear a tone. In Value Mode: Click to Off to disable. Leave set to On to have the caller hear a tone. In Expression Mode: Enter false to disable. Leave set to true to have the caller hear a tone.
Term Digits	Allows you to specify a way for the contact to indicate they are done providing information by entering a terminator digit. The most common value is # (that is, the caller presses the pound key on their phone). By default, the TermDigit is included as one of the digits received and stored in the ASRDIGITSResult variable. To automatically strip this value, append a dash (-) in this field, (for example, to use the pound sign and strip it from the stored results, enter #-).
Auto Clear Digits	Determines whether the digit buffer is cleared before recording a caller's voice. If enabled, the buffer is cleared. If disabled, it is not cleared. IF the caller pressed any keys during the call that weren't captured in another action, the recording may terminate immediately. In Value Mode: Click to Off to disable. Leave set to On to have the buffer cleared. In Expression Mode: Enter false to disable. Leave set to true to have the buffer cleared.
Max Silence	The value for this property is the maximum number of seconds to record while the caller is not speaking. Do not set this value too low because it is natural to have delays between words or phrases. In the case of one word recordings, a value of 1 second should work.
Suppress Silence	Determines whether the recording handles "dead air" during a conversation. Dead air happens when there is a pause during the conversation when no one is speaking. When enabled, this option trims dead air from the recording so only speaking is captured. When disabled, dead air is included in the recording. Enabling silence suppression results in shorter recordings but they may sound disjointed on playback. In Value Mode: Click to On to enable. Leave set to Off to leave dead air in recordings. In Expression Mode: Enter trueto enable. Leave set to false to leave dead air in recordings.
No Voice Timeout	The value in this property is the duration of time (in seconds) that the script will wait to detect any voice that is being recorded. If a caller’s voice is not detected after the number of seconds entered in this property, the NoVoice branch condition will be triggered.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.
TermDigit	Path taken when one of the TermDigits is received by the caller. The recording is stopped.
Timeout	Path taken when the timeout amount has elapsed.
MaxSilence	Path taken if there is no response for the number of seconds specified.
NoVoice	Path taken if the call is answered but no voice is heard for the specified amount of time.