This help page is for Studio. This information is also available for Desktop Studio.
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An event action that triggers when an agent parks an email and performs the actions that follow it in the script. For example, you can cause parked emails to wait a certain number of hours in an agent's queue before requeueing the email. |
Dependencies
- You must connect OnPark directly to a Wait action. If you do not, emails become stuck in a parked state indefinitely.
- Configure the Wait action with plenty of time. Otherwise, the email could be requeued before the agent has time to work on it.
Supported Script Types
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Input Properties
These properties define data that the action uses when executing.
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Property |
Description |
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Add Caption |
Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon. |
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Skill Name Varriable |
The name of the variable that receives the ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. name. Default: SKLNAME |
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Agent First Name |
The name of the variable that receives the first name of the agent who parked the email. Default: FIRST |
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Agent Last Name |
The name of the variable that receives the last name of the agent who parked the email. Default: LAST |
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Agent ID |
The name of the variable that receives the unique ID of the agent who parked the email. Default: AGENTID |
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Revert To Original Email Variable |
The name of the variable that receives the Boolean A data type that has two possible values: true and false. determining whether to revert to the original email or not. |
Result Branch Conditions
Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.
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Condition |
Description |
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Default |
Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined. |
Script Example
This is an example to show how this action can be used in scripts. It is not intended to be a complete script. Additional scripting may be required.
In this example, the OnPark event causes the email to stay parked in the agent's queue for a certain amount of time before it is requeued and delivered to another agent.
