Fires off an IVR Automated phone menu that allows callers to interact through voice commands, key inputs, or both, to obtain information, route an inbound voice call, or both. script that places a one-time "wake-up call" for a different script.
For a script to spawn successfully, the skill associated with the to-be-spawned script must meet two conditions:
This also applies to spawning a script directly from the platform (Click the app selector and select ACD. Go to Contact Settings > Scripts and select a script, then click the Spawn tab.). Scripts with the Generic type work with any active skill.
Supported Script Types
|ScriptName||The script you want to spawn. You can click the Choose Script link at the top of the action's properties box to select a script stored for your
|SpawnIDVar||The name of a variable to receive the unique identifier, the Contact ID A unique numerical identifier assigned to each contact, of the spawned script. The Master ID is the common identifier for a parent script and a child (spawned) script. The Master ID is a pre-defined variable that is automatically created for the contact.|
|Skill||Select an ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. If you select Default, the script uses the default skill assigned to the associated point of contact. You can use a variable in this property.|
The start date for the spawned script.
The action and the to-be-spawned script both use the
Click the ellipsis icon in the field and add a variable for each parameter
|Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the other branches are not defined.|
|OnLinked||Path taken if the spawned script issues a voice Link action with the calling voice script. The Spawn action will not suspend the script waiting for the OnLinked branch condition to trigger. Instead, the Default branch condition will be triggered and the OnLinked branch condition will be remembered.
This is an Interrupt event.
Later, when the child script executes Link, the parent script will stop processing and jump to the action attached to the On Linked branch.
Path taken when the spawned script finishes. The Spawn action will not suspend the script waiting for the OnTerminated branch condition to trigger. Instead, the Default branch condition will be triggered and the OnTerminated branch condition will be remembered. This is an Interrupt event.
Later, when the child script terminates, the parent script will stop processing and jump to the action attached to the OnTerminated branch condition.
|OnError||Path taken when the action fails to execute properly. For example, when there is an unexpected problem (for example, poor connectivity, syntax errors, and so forth). The _ERR variable (with a single underscore character) should be populated with a condensed explanation of the problem.|
Tips & Tricks
- To have a Spawn action create a one-time script schedule, simply specify a start date at least 10 minutes in the future. If a start date is not specified, the targeted script is immediately spawned.
- The Start Date for the Spawn action and the to-be-spawned script both use the
- The Spawn script action can be utilized to trigger a new script. Use Spawn to perform actions that must occur at the same time. Typically, actions happen one after the other. The first action must complete, then the second action is triggered.
- Spawned scripts run parallel to the calling script. When a calling script triggers a Spawn, the spawned script begins immediately while the calling script continues processing.