This help page is for Desktop Studio. This information is also available for CXone Studio.
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Records only the agent side of a phone interaction as an MP3 file. This action can be used in both inbound and outbound phone scripts in a variety of ways. For example, you might add it so that, if the contact declines full recording of the call, the agent portion can still be recorded for quality assurance or compliance reasons. |
Supported Script Types
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| Phone |
Properties
None.
Result Branch Conditions
Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.
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Condition |
Description |
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Default |
Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined. |