Onsignal

This help page is for Desktop Studio. This information is also available for CXone Studio.

Receives communications from other scripts.

Dependencies

  • Onsignal is an event action.
  • The Onsignal event is used to receive communications from other scripts.
  • The Onsignal event will interrupt any script that is currently processing when the message arrives, including messages initiated by a Signalaction, which sends a message to an Onsignal event and will interrupt a script’s flow.
  • Parameters that are passed from a Signal action will be received as SP1, SP2, ... SPn. You may need to carefully design the script so that the code can continue to execute once the Signal action is finished.
  • There can be only one Onsignal event in a script.
  • The Onsignal event is triggered by:
    • An external Signal action.
    • A Signal action from a URL.
    • A web service.

Supported Script Types

The icon for a Generic script type - a rectangle with < and > symbols inside it.

The icon for the Email script type - a large @ symbol in a diamond.

The icon for the Chat script type - a chat bubble with an ellipsis inside (...), in a diamond shape.

The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it.

The icon for the Voicemail script type - a symbol that looks like a cassette tape - two circles sitting on a horizontal line.

The icon for the Work Item script type-a piece of paper with one corner folded down and a bullet list on it.

The icon for the SMS script type - a smart phone with a chat bubble coming out of it.

The icon for the Digital script type - a computer monitor with a smartphone next to it.

Generic

 Email Chat Phone Voicemail Work Item SMS Digital

Input Properties

These properties define data that the action uses when executing.

Property

Description

Caption

Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon. The default is the action name.

SrcContactIDVar

The name of a variable to receive the source ID of the script that issued the Signal action.

Usually, when an Onsignal event receives a Signal message from another script, the value in the Src Contact ID Var property will be the contact ID of the script that sent the Signal message.

When a URL or Web Service Signal message is received there is no contact IDClosed A unique numerical identifier assigned to each contact associated with the Web Service, therefore, the value in the Src Contact ID Var property will be 0 (zero).
Parameters

The parameter values that will pass to the receiving script.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition

Description

Default

Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.