Logemail

Initiates email logging. The contact is saved in the MailLog folder with the EML file type. The log file is also available in the Contact History Report in CXone.

Supported Script Types

Email

Input Properties

These properties define data that the action uses when executing.

Property	Description
LogAttachments	Select true or false. If True attachments of the email will also be logged.
AttachTTLDays	The number of days the file server keeps the attachments before being automatically deleted. This is unused if the LogAttachment property is set to False.
LogRawEmail	Select true or false. True saves the .eml file in addition to the separate fields stored in the DB. The raw email is a MIME encoded email which is exactly what is received from the remote email server. The raw file includes the original headers and encoding structures.
RawEmailTTLDays	The number of days the file server will keep the .eml file before being automatically deleted. This is unused if the LogRawEmail property is set to False.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.