GET TAGS

Allows you to retrieve any tags A snippet of code placed in the HTML code for a website and used by tag manager apps. Different from HTML code tags or tags in social media contexts. used in the contact or messages from the contact. You can use the tag data in your script to make routing decisions or in logic to branch the script.

Dependencies

• This action requires Digital Experience.
• Before working with digital scripts, learn about the differences between traditional ACD scripts and digital scripts.

Supported Script Types

Digital

Input Properties

These properties define data that the action uses when executing.

Property	Description
	Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon. The default is the action name.
ContactId *	The variable that holds the contact ID A unique numerical identifier assigned to each contact.. The default for this field is . Variable substitution is commonly used for this property.

*Required

Output Properties

These properties contain variables that hold data returned from executing the action. They're available for reference and use when the action completes.

Property	Description
ContactTags (out)	The variable that holds the returned array of tags. The default is .

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.
	Path taken when the action fails to execute properly. For example, when there is an unexpected problem such as poor connectivity, syntax errors, and so on. The variable, with a single underscore character, should be populated with a condensed explanation of the problem.