Begin

The starting point of a script.

Dependencies

Begin must be the first action in the script.
Every Studio script must have one Begin action. If a script has more than one Begin, the script may not work as intended.

Supported Script Types


Generic	Email	Chat	Phone	Voicemail	Work Item	SMS	Digital

Properties

Property	Details
Caption	Best practice for this action is to change the Caption to something that uniquely identifies it. IVR Press Path reports include the name and caption of this action. Descriptive, unique captions make the reports easier to read and understand. For example, you could change it to include name of the script.
Application	This property is not used.
Parameters	Click the ellipsis icon in the field and add a variable for each parameter that's passed to this script. Enter one variable per line in the editor window. Use meaningful variable names. Variable names do not have to match the name of the corresponding variable used in the source that passes the parameters. You can add ___ number__ variables. Parameters can come from sources such as API calls or another script that spawned the current script. Parameters that are passed into a script appear in that script's trace output in the Begin action.

Property

Details

Caption

Best practice for this action is to change the Caption to something that uniquely identifies it. IVR Press Path reports include the name and caption of this action. Descriptive, unique captions make the reports easier to read and understand. For example, you could change it to include name of the script.

Application

This property is not used.

Parameters

Click the ellipsis icon in the field and add a variable for each parameter that's passed to this script. Enter one variable per line in the editor window. Use meaningful variable names. Variable names do not have to match the name of the corresponding variable used in the source that passes the parameters. You can add ___ number__ variables.

Parameters can come from sources such as API calls or another script that spawned the current script. Parameters that are passed into a script appear in that script's trace output in the Begin action.

Branches

Branch	Details
Default	The path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the other branches are not defined. Begin can only have one branch and it is always Default.

Tips & Tricks

If your script randomly starts in the middle instead of where you expect it to, check for a second Begin action that may have accidentally been added. Scripts start at last Begin action that was added.