Begin

This help page is for Desktop Studio. This information is also available for Studio.

The starting point of a script. Every Studio script and subscript must have one Begin action.

Dependencies

Begin must be the first action in the script.
Every Studio script must have one Begin action. If a script has more than one Begin, the script may not work as intended.

Supported Script Types


Generic	Email	Chat	Phone	Voicemail	Work Item	SMS	Digital

Input Properties

These properties define data that the action uses when executing.

Property	Description
Caption	Change the Caption to something that uniquely identifies this action in the script. The IVR Press Path report includes the action name and caption. Descriptive, unique captions make the reports easier to read and understand.Use only for BEGIN CASE IF IVRLOG MENU and REQAGENT For example, you could change it to include name of the script.
Application	This property is not used.
Parameters	Allows you to change the name of the default variables that hold values for parameters that are passed to this script. The default variables are p1 - p9, but if you specify names in this property, those names replace the default variable names that the parameter values are passed in. If you don't change the names, the variables retain their default pX names. To change the names, click the ellipsis icon in the field and add variable names for each parameter that's passed to this script. Enter up to nine names, one per line in the editor window Variable names do not have to match the name of the corresponding variable used in the source that passes the parameters, but they should be meaningful. Parameter values come from the calling script or application. Parameters that are passed into a script appear in that script's trace output in the Begin action.

Property

Description

Caption

Change the Caption to something that uniquely identifies this action in the script. The IVR Press Path report includes the action name and caption. Descriptive, unique captions make the reports easier to read and understand.Use only for BEGIN CASE IF IVRLOG MENU and REQAGENT For example, you could change it to include name of the script.

Application

This property is not used.

Parameters

Allows you to change the name of the default variables that hold values for parameters that are passed to this script. The default variables are p1 - p9, but if you specify names in this property, those names replace the default variable names that the parameter values are passed in. If you don't change the names, the variables retain their default pX names.

To change the names, click the ellipsis icon in the field and add variable names for each parameter that's passed to this script. Enter up to nine names, one per line in the editor window Variable names do not have to match the name of the corresponding variable used in the source that passes the parameters, but they should be meaningful.

Parameter values come from the calling script or application. Parameters that are passed into a script appear in that script's trace output in the Begin action.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.

Tips & Tricks

If your script randomly starts in the middle instead of where you expect it to, check for a second Begin action that may have accidentally been added. Scripts start at last Begin action that was added.