Journey Manager

The Journey Manager dashboard provides an at-a-glance view of the performance of the tracked journeys. For each journey, you can see the volumes and completion rates, so you can easily see what is working well and what is not.

The dashboard shows the following information for each journey:​

  • Journey name

  • Start and end volumes: those that started the journey compared with those that made it to the end

  • Completion rate

  • Date range of the results in the regional server time

Here's What You Can Do

These actions depend on your user permissions.

Start typing a journey name in the Search field to find a journey.

Click Journey Definition Journey definition icon to view the journey definition.

Click New Journey to start building a new IVR journey.

This button is disabled if there are already 10 journeys.

Click Expand Expand icon next to Journey Name to expand all journey summaries, or click Expand Expand icon next to a single journey to view that journey only.

What can you see?

  • Number of steps that were defined in the journey

  • Number of results in each step

  • Drop-off location

  • Volume of journeys at each step

  • Navigation to the next step:

    • Direct (dark blue line): Customers move directly from one step in the scenario to the next step

    • Indirect (light blue line): Customers move to one or more events before moving to the next defined step in the scenario

Click Options Options icon next to a journey and select Rename or Delete.

Click Options Options icon next to a journey and select Alert Setup. Enable the alert, enter the completion rate when the alert should trigger, select the Users to be notified, and click Save. The alert threshold is always calculated for all data in the journey date range. While setting up an alert, you can also:

  • Specify whether the alert should be sent every Day or Week.

  • Enable the mode of receiving alerts—Application, Email.

You can modify the alert whenever you want. However, you cannot delete the alert. Disable an alert that you no longer want to use.

The configuration for journey alerts is the same for all users. Users with Admin permissions can define and access the Alert Setup option.