List of Teams Report

Related Products or Features: Business Intelligence (BI) Reports

The List of Teams report is a filterable, in-depth view of all created teams in your contact center. When you select a row in the report table, the Historical Data table populates with information about the selected entity. Each row in the Historical Data table displays the entity's details before a modification was made.

The List of Teams report displays a table with all teams which meet the filter criteria.

Data in this Report

The List of Teams report has multiple columns that present data attributes and metrics. The table below provides a description for each column.

Column

Description

Team ID The unique ID assigned to the team.
Team Name The name of the team.

Team Description

Optional field for adding details about the team.

Team Status

Whether the team is set to active or inactive.

WFM Enabled?

Whether the team has WFM enabled. The field format is either TRUE or FALSE.
Created By ID The ID of the user who created the team's account.
Created By First Name The first name of the user who created the team's account.
Created By Last Name The last name of the user who created the team's account.
Created Datetime The date and time the team's account was created.
Modified By ID The ID of the user who last modified the team's account.
Modified By First Name The first name of the user who last modified the team's account.
Modified By Last Name The last name of the user who last modified the team's account.
Modified Datetime The date and time the team's account was last modified.

You can filter by team status and WFM Enabled to refine the information displayed on this page.