Business Data Updates API

This API is only available for Multi-ACD (Open) users.

The Business Data Updates API lets an agent update business data during an ongoing call for a specific user. It can enrich call metadata with business data or start call recording based on a recording policy with defined business data filters.

You can pass up to 50 key-value data items in the body. The business data provided must be a defined business data field in the system, as described in Business Data.

This API requires the Interactions Hub >APIs > Multi-ACD Record on Demand API permission.

The Business Data Updates API is available in the Developer Community portal.