Collaborative evaluations provide managers with a unique way to evaluate their agents' performance.
A collaborative evaluation is distributed through a quality plan
A tool for quality assurance. It samples random interactions based on filters you define, and sends those interactions to evaluators for review. and is an evaluation that is sent to an evaluator and to the agent at the same time. The agent performs a self assessment Evaluation performed by the agent on their own interaction using an evaluation form. on their own interaction, while the evaluator evaluates the same interaction, using the same form A collection of questions used to evaluate agent interactions..
The agent and evaluator both receive the interaction and form in their Evaluations page in My Zone, marked as a collaborative evaluation.
You can view collaborative evaluations in the Performance Monitoring page in My Zone.