Performance Analytics for Salesforce Einstein for Administrators
CXone Performance Analytics for Salesforce Einstein is an AI-powered analytics application that pinpoints specific recommendations to improve contact center performance. It enables you to get precise insights and predictions to boost first contact resolution, agent efficiency, and sales productivity without the need for coding or data specialists. Once configured, the application automatically links CXone contact center interaction data to Salesforce objects, creating a fully-blended view of your data for Salesforce Einstein to analyze. This application is FedRAMP authorized and PCI compliant. More documentation regarding Salesforce Einstein can be found on the Salesforce help site.