CXone Mpower Orchestrator
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CXone Mpower Orchestrator is an advanced AI-powered solution designed to streamline and automate customer service workflows across the entire enterprise. By integrating data, AI models, and applications, Orchestrator provides real-time visibility and insights, enabling organizations to optimize operations, reduce costs, and deliver exceptional customer experiences. It bridges gaps between traditional RPA tools and newer Agentic AI solutions by supporting long-running workflows across departments
Key Features
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Workflow Automation: Automate customer service workflows from front-office care to back-office fulfillment, ensuring seamless operations and rapid resolutions.
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AI-Driven Insights: Leverage AI to analyze historical and real-time data, identifying bottlenecks and recommending improvements to enhance efficiency.
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Unified Operations: Integrate data, AI models, and applications to provide real-time visibility and insights. This helps organizations optimize operations, reduce costs, and enhance customer experience.
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Scalability: Designed for organizations of all sizes, Orchestrator supports complex interactions and integrates with multiple systems such as CCaaS, ERP, CRM, and more.
To access the Orchestrator application, enable the Launch Orchestrator permission under Permissions.
Supported Languages
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