Network and System Requirements

These network and system requirements apply to Engage QM Integrated implementations. If you're also setting up other systems, such as an integration with CXone, there may be other requirements, including more IP addresses or ports that must be opened.

Network Requirements

  • The network should allow traffic to and from: 
    • All ports for Engage QM Integrated and screen recording.
    • IP addresses for VIP, SBC, screen recording, and stream servers.
  • Bandwidth requirements (estimated): 
    • Audio recording: 0.06 MB/minute per agent.
    • Screen recording: 1 MB/minute per agent per screen (depending on resolution).

IP Addresses: US 

If you don't see the IP address or port information you're looking for, contact your NICE CXone account representative.

Allow traffic to and from these IP addresses: 

Purpose

US1

US2

US3

Screen Recording

207.166.95.101

207.166.95.102

207.166.95.107

207.166.95.108

207.166.95.111

207.166.95.112

207.166.95.113

207.166.95.114

207.166.95.115

207.166.95.116

207.166.95.21

207.166.92.30

aoa-qmsrv01-03.inucn.com

aob-qmsrv01-03.inucn.com

Stream

207.166.95.107

207.166.95.108

207.166.95.109

207.166.95.23

207.166.95.24

207.166.92.31

207.166.92.32

aob-qmstr01-03.inucn.com

aoa-qmstr01-03.inucn.com

SBC

207.166.95.51

207.166.95.66

207.166.95.67

207.166.92.95

207.166.92.96

54.203.204.31
VIP

207.166.94.65

207.166.94.44

207.166.86.219

207.166.94.219

207.166.86.251

207.166.94.251

engageqma-na3.niceincontact.com

Reporter N/A N/A

engageqmr-na3.niceincontact.com

Interaction Centers N/A

207.166.95.60

207.166.92.24

aob-qmint01-03.inucn.com

aoa-qmint01-03.inucn.com

Application N/A N/A

aoa-qmapp01-03.inucn.com

aob-qmapp01-03.inucn.com

IP Addresses: AUS and EU

If you don't see the IP address information you're looking for, contact your NICE CXone account representative.

Allow traffic to and from these ports: 

Purpose

AUS

EU

Screen Recording

13.211.96.226

52.64.109.13

216.20.244.110

216.20.244.111

Stream

13.210.193.128

13.210.145.151

13.211.119.116

52.63.213.130

52.64.34.111

54.66.243.161

216.20.244.112

216.20.244.113

216.20.244.114

SBC 52.64.254.144 216.20.244.100
VIP

13.210.170.87

13.211.120.33

216.20.242.56

216.20.242.57

Ports

If you don't see the port information you're looking for, contact your NICE CXone account representative.

Allow traffic to and from these ports: 

Port Number

Source

Used For

Protocol

Open for all traffic to and from

2000

User Desktop, Storage Center, NICE Applications Servers

Playback Control, Locating Media

UDP

VIP address

Stream Server IP addresses

2001

User Desktop, Agent Desktop, NICE Application Servers

Retrieving Media, Screen Agent status

TCP

VIP address Stream Server IP addresses

2010

Agent Desktop

Screen Recording Control

TCP

VIP address Stream Server IP addresses

2011

User Desktop

Retrieving Media, Loggers Monitoring

TCP

VIP address Stream Server IP addresses

5060

Agent Desktop

Device Location forwarding, Call Forwarding, SIP Signaling

UDP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

5062

User Desktop

Screen Registration

UDP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

5063

Agent Desktop, Screen Agent

Used in Secured SIP configuration (SRTP) environment

UDP

VIP address Stream Server IP addresses

5070-5090

 

Screen Recording

UDP/TCP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

8020

Advanced Interaction Recorder

Advanced Interaction Recorder

TCP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

8731

Text Capture

Advanced Interaction Recorder

HTTP/TCP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

30006

User Desktop

NICE Player, Playback Administration

TCP

VIP address Stream Server IP addresses

30100

User Desktop, Agent Desktop

Nice Player, Screen Agent, screen control and storage

TCP

VIP address Stream Server IP addresses

38210-38213

User Desktop

Screen Registration

UDP/TCP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

51333

Interaction Center, Application Servers

Advanced interaction recorder

TCP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

61616

RTI Client

ITI Bridge

TCP

VIP address Stream Server IP addresses

62000

User Desktop, Application Servers

Applications Suite

TCP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

62001

User Desktop, Application Servers

Applications Suite

HTTP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

62002

 

Screen Recording

UDP/TCP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

62020

User Desktop

Initial Systems Administrator service for WCF Publisher

HTTP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

62048

User Desktop, Application Servers

Compliance and Playback Workflow

TCP

VIP address Stream Server IP addresses

62051

Integrations (Driver)

Interactions Center

TCP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

62062

Applications Server

Systems Administration

TCP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

62065

Applications Server

Interactions Center

TCP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

62069

 

Screen Recording

TCP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

62070

Agent Desktop, Application Servers

Real Time, Screen Agent, Reading Settings and Permissions

TCP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

62072

User Desktop, Interactions Center

Reading and Managing Rules

TCP

VIP address Stream Server IP addresses

62074

User Desktop, Application Servers

Querying Interaction Data

TCP

VIP address Stream Server IP addresses

62075

Agent Desktop, User Desktop, NICE Application Servers

Live Monitoring of Interactions

TCP/HTTP

VIP address Stream Server IP addresses

62076

User Desktop, Application Servers

Media Retrieval

TCP

VIP address Stream Server IP addresses

62077

Anyone, Agent Deskop

WCF port for Monitor service

TCP

VIP address Stream Server IP addresses

62078

User Desktop, Application Servers

NICE Player and Playback

TCP

VIP address Stream Server IP addresses

62079

 

 

 

VIP address Stream Server IP addresses

62080

User Desktop, Application Servers

Coaching and Clipping

TCP

VIP address Stream Server IP addresses

62081

User Desktop, Application Servers

Managing Portal

TCP

VIP address Stream Server IP addresses

62082

 

 

 

VIP address Stream Server IP addresses

62083

User Desktop

Generating reports

TCP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

62084

User Desktop

Scheduling reports

TCP

VIP address Stream Server IP addresses

62085

User Desktop

Evaluating recorded interactions

TCP

VIP address Stream Server IP addresses

62089

User Desktop

Import Utility for uploading configuration files

TCP

VIP address Stream Server IP addresses

62112

Agent Desktop

Screen Capture

TCP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

62121

User Desktop

Searching recorded interactions

TCP

VIP address Stream Server IP addresses

62122

Screen Server

Screen Data Transit

UDP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

62123

User Desktop

Managing requests for audio analysis

TCP

VIP address Stream Server IP addresses

62124

Agent Desktop

Screen Agent

TCP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

62125

Applications Server / Interactions Center

Screen Recording, Screen Logger

TCP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

62130

Agent Desktop, User Desktop, NICE Application Servers

Screen Agent and reading settings with various servers

TCP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

62132

User Desktop

Retrieving media

TCP

VIP address Stream Server IP addresses

62133

User Desktop

ClearSight

TCP

VIP address Stream Server IP addresses

62134

 

Screen Recording

TCP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

62135

User Desktop

Nice Player, Media encoding

TCP

VIP address Stream Server IP addresses

62136

NICE Application Servers

Media encoding

TCP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

62137

User Desktop

Locating media

TCP

VIP address Stream Server IP addresses

62140

Applications Server

System & User Administrator

TCP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

62141

Agent Desktop, User Desktop, NICE Application Servers

Receiving interaction events

TCP

VIP address Stream Server IP addresses

62142

User Desktop

For Multi Data Hub configuration

TCP

VIP address Stream Server IP addresses

62143

Applications Server

System & User Administrator

TCP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

62145

Agent Desktop

Category Trends, Coaching Packaes, KPI Manager, Qplan/Evaluations, WCF

TCP

VIP address Stream Server IP addresses

62149

Applications Server

Insight Manager

TCP

VIP address Stream Server IP addresses

62150

Applications Server

Insight Manager

TCP

VIP address Stream Server IP addresses

62155

User Desktop

Recording Agnostic plugin

TCP

VIP address Stream Server IP addresses

62156

User Desktop

Recording Agnostic plugin

TCP

VIP address Stream Server IP addresses

62165

User Desktop

Insight Manager

TCP

VIP address Stream Server IP addresses

62166

User Desktop

Insight Manager

HTTP

VIP address Stream Server IP addresses

62183

User Desktop

Generating reports

TCP

VIP address Stream Server IP addresses

62184

User Desktop

Scheduling Reports

TCP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

62185

User Desktop

Generating reports

HTTP

VIP address Stream Server IP addresses

62186

User Desktop

Generating reports

TCP

VIP address Stream Server IP addresses

62321

Player, Stream Server

Advanced Interaction Recorder

TCP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

62515

Agent Desktop

Player

HTTP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

62516

Agent Desktop

Player

TCP

VIP address Stream Server IP addresses

62628

User Desktop

Applications Server (Enrollment Service)

TCP

VIP address Stream Server IP addresses

63100

Anyone

 

HTTP

VIP address Stream Server IP addresses

63101

Anyone

 

TCP

VIP address Stream Server IP addresses

63112

Screen Recording

 

TCP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

63220

Agent Desktop, Application Servers, Reporter

My Universe, Business Analyzer

TCP

VIP address Stream Server IP addresses

63250

User Desktop

Searching Interactions

TCP

VIP address Stream Server IP addresses

63280

User Desktop

Searching Interactions

HTTP

VIP address Stream Server IP addresses

63300

User Desktop

Evaluating Recorded Interactions

TCP

VIP address Stream Server IP addresses

63301

User Desktop

Evaluating Recorded Interactions

HTTP

VIP address Stream Server IP addresses

63302

User Desktop

Managing portal

TCP

VIP address Stream Server IP addresses

63303

User Desktop

Coaching and Clipping

TCP

VIP address Stream Server IP addresses

63304

User Desktop

Coaching and Clipping

HTTP

VIP address Stream Server IP addresses

63305

User Desktop

Managing portal

HTTP

VIP address Stream Server IP addresses

63333

User Desktop

NICE Player

HTTP

VIP address Stream Server IP addresses

63334

User Desktop

NICE Player

TCP

VIP address Stream Server IP addresses

63336

Anyone

WCF port for Monitor service

HTTP

VIP address Stream Server IP addresses

63342

Applications Server

Amplifier Backend

HTTP

VIP address Stream Server IP addresses

63343

Client Machine

Authentication Agent

HTTPS

VIP address SBC Screen Server IP addresses Stream Server IP addresses

63344

Search Server

Application Server, Search Zookeeper

HTTP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

63361-63366

Screen Recording

 

TCP

VIP address SBC Screen Server IP addresses Stream Server IP addresses

System Requirements

General Software Requirements

Item

Requirement

.NET Framework

3.5 SP1 and 4.6

Chrome Version

Use either of the most current 2 versions.
Requires the IE Tab Chrome extension.

Microsoft Edge

Use either of the most current 2 versions.

Must be configured for IE mode.

MDAC Version

Minimum version: 2.8

Operating System Version

Microsoft Windows 8.x and up (32 bit and 64 bit)

Operating System Language

English/United States

Windows Media Player

Minimum version: 9

Network Traffic

IPV4

Supported Firewalls

Palo Alto

Cisco

Windows Firewall

Check Point

Software Requirements for Agent Workstations with Screen Recording

Item

Requirement

CPU Count and Speed

Manufacturer: Intel
Logic Units: 2 cores
Speed: 1800 gHz and greater

Internal Memory (RAM)

Minimum: 1 GB

Network Interface Duplex Mode

Full

Network Interface Number

Minimum: 1

Network Interface Speed

Minimum: 10 MBPS 

C Drive (or drive where Engage QM Integrated is installed)

Minimum: 2 GB free

Screen Resolution

Minimum: 1024x768