This page shows the data flows of external service and IVR
Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both. integrations.
External Service Integrations
Partners and other service providers can write applications that integrate with CXone Mpower. These integrations may include their own authentication. They may also integrate through various menus. The integrations will always execute in a separate web browser and integrate through various APIs Application Programming Interface. Allows you to automate certain functionality by connecting your CXone Mpower system with other software.. In some limited cases, like chat, they may consume content from CXone Mpower web servers.
In the diagram, the partner and external services components are combined. Either partner or external services can provide the service. To receive more details on a particular service, reach out to your service provider. The diagram covers CXone Mpower Performance Management.
IVR Integrations
It is common for contact processing, or IVR Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both., to incorporate data from external sources. These are typically managed by the
