You must run the Tenant Management and ESP applications on a Mozilla Firefox or Google Chrome web browser.
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ISSUE |
POSSIBLE CAUSE |
SOLUTION |
|---|---|---|
|
Unable to get to the ESP application from the RCP. The RCP displays this message: The Enhanced Strategic Planner configuration has not been completed. |
The subdomain for the tenant does not exist in the WFM. |
Contact your NICE Cloud team to add the subdomain to the WFM. |
|
Unable to log in to the ESP application from a supported web browser. The Sign In page displays this message: Could not log in. Try again or contact your administrator. |
Invalid username or password. You logged in as master (case insensitive). You do not have modify or view-only permissions for the ESP application. |
Re-enter a valid username and password. The master user name (case insensitive) is invalid for ESP. Contact your administrator for ESP permissions. |
|
Unable to convert a plan to the active forecast. You receive an error window with this message: Something went wrong. Try to log in again. |
Invalid WFM session or ESP token. |
Log in to ESP again. |
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Unable to create a plan. After selecting an entity, you receive an error window with this message: Something went wrong. Try to log in again. |
Invalid WFM session or ESP token when retrieving long-term forecast list. |
Log in to ESP again. |
|
Unable to change intervals for a plan when viewing as a chart or grid. You receive this toast message: Could not change the date interval. Refresh the page or try again. |
Internal server error. The server encountered an unexpected condition, such as: hardware failure, network issues, operating system process errors, and so on. |
Refresh the Manage Plans page and try again. Log out and back in. Try again. |
|
Error received when creating a plan, saving a plan as another plan, changing settings, or converting a plan to the active forecast. You receive an error window with this message: Something went wrong. Try again. |
Internal server error. The server encountered an unexpected condition, such as: hardware failure, network issues, operating system process errors, and so on. |
Refresh the plan details page and try again. Log out and back in. Try again. |
|
An active forecast must exist for the entire target date range. |
When converting a plan to the active forecast, the selected active forecast date range falls outside the existing active forecast date range for one or more of the CTs in the plan entity. |
Change the active forecast date range to one where an active forecast exists for each CT included in the plan. |