The Historical Data page allows you to view, edit, and save historical (actual) data for individual plan WEM Skills. The data is by day in the selected date range for the selected WEM Skills and parameters.
The historical data includes these parameters:
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Volume Received
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AHT
The historical data and the variance appear on the plan details page. The variance shows the percent difference between the forecast and actual values.
View the Historical Data page:
View and edit historical data for one or more WEM Skills
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Go to Historical Data.
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Select the WEM Skills.
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Select the historical Parameters you want to view or edit.
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Select the historical data Date Range.
The date range must be before the current date. You can select:
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Last 7 days
Ending yesterday, based on the browser's time zone
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Last 4 weeks
28 days ending yesterday, based on the browser's time zone
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Custom
Maximum of 28 days and limited to 26 weeks in the past
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Type a valid value in the field and press Enter. You can also paste data you copied from ESP or another application.
Valid values are:
Volume Received: 0 - 99999999, or blank (decimal values are cut off at the decimal)
AHT: 0.00 - 99999.99, or blank
After pasting data, fields with invalid values are red. Click a red field and hover over the tooltip to see the error message.
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To undo all unsaved changes, click Discard Changes.
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Click Save.
This saves the historical data changes for all WEM Skills.